At DialMe247™, user safety, privacy, and lawful use are our top priorities. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed the officer below to receive, acknowledge and resolve complaints.
📌 Grievance Officer / शिकायत अधिकारी
- Name / नाम: Ram G
- WhatsApp (Complaints Only): +91 83053 82179
- Email / ईमेल: grievance@dialme247.com
- Working Hours / कार्य समय: Monday–Saturday, 10:00 AM – 6:00 PM IST
- Jurisdiction / क्षेत्राधिकार: India
🛠️ How to File a Complaint / शिकायत कैसे करें
You may also email at grievance@dialme247.com with the following information. Attach supporting evidence (screenshots, booking ID, call timestamps):
Registered phone / फोन:
Registered email / ईमेल:
Booking / Transaction ID (if any) / बुकिंग/ट्रांज़ैक्शन आईडी:
Date & time of incident (IST) / घटना की तिथि व समय (IST):
Description of issue / समस्या का विवरण:
Attachments (screenshots, audio transcript, timestamps) / संलग्नक:
Preferred outcome / वांछित समाधान:
Acknowledgement / प्राप्ति की पुष्टि
We will acknowledge receipt of your complaint within 24 hours (working hours). The acknowledgement will include a unique complaint reference number for tracking.
Investigation / जाँच प्रक्रिया
- The Grievance Officer will review the complaint and evidence.
- We may temporarily suspend the involved account(s) while we investigate.
- We may request additional information or clarification from either party.
- We may preserve call metadata and logs for investigation (note: we do not retain call audio unless consented or legally required).
Resolution / समाधान
We aim to provide a resolution within 15 working days from the date of acknowledgement. If additional time is needed due to legal or technical complexities, we will notify you with an expected timeline and reasons.
- Temporary or permanent suspension of the violator’s account.
- Blocking or removing prohibited content or listings.
- Forfeiture or hold on payouts where serious breach is found (after investigation).
- Reporting to law enforcement or regulatory authorities where required by law.
- Retention of metadata or records for compliance and lawful requests.
⚖️ Legal Compliance / कानूनी अनुपालन
DialMe247™ operates under Indian law and complies with:
- Information Technology Act, 2000
- IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021
- Digital Personal Data Protection Act, 2023 (DPDP)
- Relevant provisions of the Indian Penal Code (IPC)
We cooperate fully with lawful orders from courts, regulatory bodies, or governmental agencies and will provide records when legally required.
📢 User Responsibility / उपयोगकर्ता की जिम्मेदारी
- Provide accurate and truthful information when filing a complaint.
- Do not submit false, malicious, or vexatious complaints. Misuse of the grievance process may lead to suspension of your account or other actions.
- For threats or emergencies, contact local police/cybercrime units immediately in addition to filing a complaint with us.
⏳ Escalation & Further Remedies
If you are not satisfied with the resolution provided, you may escalate the matter by replying to the grievance acknowledgement email requesting escalation. Unresolved disputes may be referred to mediation or arbitration as set out in our Terms & Conditions.
🔒 Confidentiality & Data Handling
We handle all complaints confidentially to the extent permitted by law. Shared evidence will be used only for investigation, remediation, and legal compliance. We retain metadata and records as per our Privacy Policy retention schedule.
Need urgent help? If you or someone is in immediate danger, contact local emergency services or call a helpline (e.g., AASRA Helpline: +91-9820466726).
© 2025 DialMe247™ — Grievance & Redressal. All rights reserved.
