Privacy Policy

DialMe247™ (“we”, “our”, “us”, “the Platform”) values your privacy and trust. This Privacy Policy explains how we collect, process, use, and protect your personal information when you access our website, mobile application, or any related services. By using DialMe247™, you consent to this Policy and agree to the lawful collection and use of your data as described herein.

1. Nature of Platform

DialMe247™ is a digital communication intermediary that enables secure, private, number-masked voice calls between registered Users and independent Creators/Experts. We do not monitor or influence conversations between participants. Each Creator/Expert operates independently and is responsible for their own conduct and compliance with applicable laws.

2. Information We Collect

We collect the following categories of information, as necessary for platform operation and legal compliance:

• User Information: name, email address, phone number, date of birth (for age verification), booking details, transaction references.
• Creator / Expert Information: identity documents (Aadhaar / PAN / Passport), professional credentials (if applicable), payout/bank details (processed via RBI-compliant partners; we do not store full account credentials).
• Usage & Technical Data: call metadata (duration, timestamp, masked participant IDs), IP address, device and browser details, interaction logs, referral data, and cookie data.
• Payment Information: transaction details from secure third-party gateways (we do not store full card or UPI credentials).

3. How We Use Your Information

We process personal data to:

• Verify identity (KYC) and ensure only eligible (18+) users access the platform;
• Enable and route number-masked calls via licensed telecom infrastructure (Exotel™);
• Process bookings, payments, and Creator payouts;
• Detect, prevent, and investigate fraud or policy violations;
• Provide support, resolve disputes, and improve platform performance;
• Comply with applicable Indian laws, including telecom and data protection regulations.

Lawful Basis: Under the Digital Personal Data Protection Act, 2023 and applicable Indian law, data is processed based on your explicit consent, contract performance, legal compliance, or our legitimate interests in maintaining a secure platform.

4. Data Storage & Retention

• Account & booking data: retained up to 6 months after closure.
• KYC documents: retained up to 7 years, or as legally required.
• Transaction metadata: retained for 7 years for tax and audit purposes.
• Call metadata: retained for 6 months for compliance and fraud detection.

After retention periods expire, data is securely deleted or anonymized. Data is stored primarily within India; cross-border transfers (if any) will include equivalent safeguards.

5. Data Security

We use industry-standard technical and organizational measures, including SSL/TLS encryption and AES encryption for data at rest. Access to personal data is limited to authorized personnel and service providers under confidentiality agreements. No system can guarantee absolute security; users share information at their discretion.

6. Data Breach Notification

In the unlikely event of a personal data breach, we will notify affected users and the relevant authority within 72 hours of detection, describing the breach, affected categories of data, and containment/remediation steps taken.

7. Communication & DND Consent

By registering or booking on DialMe247™, you consent to receive transactional communications (calls, SMS, WhatsApp, email) regarding your bookings and account — even if your number is registered on the DND/NCPR list — in accordance with TRAI guidelines.

You authorize DialMe247™ to share limited contact details with our verified telecom partners solely to enable these communications.

8. Sharing of Information

We share personal data only where necessary:

• With Creators: limited details (first name/display name, masked number, booking reference, language/category).
• With Service Providers: telecom partners (Exotel™), payment processors, KYC verifiers, cloud/hosting and analytics vendors — all bound by contractual confidentiality and security obligations.
• With Authorities: when required by a lawful court order or government request.
• With Analytics: anonymized, non-identifiable performance data for product improvement.

We do not sell or rent personal data. Creators do not receive your real phone number or payment details.

9. Call Recording & Dispute Resolution

Calls are not recorded by default. Recording may occur only if:

• Both participants explicitly opt-in to “Record this call for dispute resolution”;
• There is a lawful court order or government directive; or
• Both parties agree to record a follow-up call to resolve a verified dispute.

Recorded content (if any) is stored securely for up to 90 days unless legally required to be retained longer, and access is limited to authorized compliance/legal staff.

10. Your Rights

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion (subject to legal retention, e.g., tax/audit);
• Withdraw consent to processing (which may affect service availability).

Submit requests to contact@dialme247.com (general) or grievance@dialme247.com (legal). Deletion requests are verified and typically processed within 30 days, except where retention is required by law.

11. Cookies & Tracking

We use cookies for essential functionality (login, payments, security) and optional analytics. Essential cookies cannot be disabled without impacting service. Analytics cookies may be disabled via browser settings. We do not use third-party advertising cookies.

12. Minors

DialMe247™ is for adults aged 18+ only. Accounts found to belong to minors will be suspended and data deleted.

13. Prohibited Use

Users and Creators must not engage in:

• Sexual or pornographic content, solicitation, or exploitation;
• Sharing CSAM or unlawful content;
• Unauthorized medical/psychiatric/legal practice without proper license;
• Involving minors in any communication.

Violations will result in immediate suspension and possible reporting to law enforcement.

14. Grievance Redressal (IT Rules, 2021)

Grievance Officer:
Name: Mr. Ram G
Email: grievance@dialme247.com
Phone: 080-473-61376
Office Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

All complaints will be acknowledged within 24 hours and resolved within 15 working days, per IT Rules compliance.

15. International Data Transfers

Data is primarily stored and processed within India. If cross-border processing is necessary (e.g., for hosting or analytics), we ensure equivalent safeguards consistent with the DPDP Act.

16. Updates to This Policy

We may update this Privacy Policy to reflect legal, operational, or technological changes. The latest version will be published on our website with the “Last Updated” date.

17. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Disputes shall fall under the exclusive jurisdiction of the courts at the Dial Me 247 Headquarters location in India.

18. Contact Us

For privacy-related questions or requests, email: contact@dialme247.com